The recent comment of Larsen & Toubro Chairman, SN Subrahmanyan promoting 90-hour work weeks and working Sundays, has stoked the ire of many, while drawing attention to the vexed issue of mental health in workplaces.
In a post-covid world, as mental health increasingly becomes a part of our daily parlance, public discourse is now turning its gaze to the role of workplaces in shaping our mental health and well-being.
In 2022, a survey by Deloitte revealed that of its 3,995 white collar respondents, approximately 80% reported experiencing one or more symptoms of mental health problems, while around 47% considered workplace-stress as the biggest factor impacting their mental health.
The survey results are indicative of the stressors that employees often grapple with in workplaces, such as long working hours, oppressive organisational cultures, unsupportive leadership, denial of accommodations for employees with specific needs, and often, an unreasonable fixation on productivity and performance targets.
Inadequate regulatory safeguards to ensure the well-being of informal workers
However, the crisis takes on a graver dimension in a country like India, where over 90% of the workforce belongs to the informal sector which lacks adequate regulatory safeguards to ensure the well-being of informal workers.
In 2022, the National Crime Records Bureau reported that the highest number of suicide deaths (26.4%) were amongst daily wage earners as compared to all other professions – many of whom are likely to be migrants from oppressed caste communities who travelled to urban cities in search of livelihoods away from their families and support systems.
Some of them probably put in 90-hour work weeks (or more) and without the guarantee of adequate social security and welfare benefits from their employers. Such disabling work environments are not only a cause for distress, physical health problems or mental health conditions, but reproduce existing caste-based inequalities.
Despite being a multidimensional problem, the discourse on workplace mental health oscillates between two narratives. At worst, employers don’t recognise mental health as a legitimate concern or deny institutional responsibility by shifting the onus to individuals (or their ‘lack’ of resilience to manage pressure).
At best, there’s an overemphasis on individual focused, band-aid type solutions such as mental health apps, self-care tools, yoga workshops, stress management or therapy/counselling – an approach which misses the woods for the trees as such interventions might help in the short term, but don’t address the underlying systemic problems for workplace stress.
Also Read: Algorithms of Exclusion: Why Start-Ups Are Not Solving Our Mental Health Crisis
Emerging scientific evidence has expanded our understanding of mental health, moving beyond solely biomedical approaches which focus on expert-driven individualistic treatments, to recognising the role of interpersonal, institutional and socio-economic factors that shape an individual’s mental health.
What this means is that mental health is complex and there are multiple systemic factors in an individual’s life which can create a ripple effect both within and beyond their workplaces. For instance, an underpaid factory worker’s distress due to unsafe working conditions or an abusive employer may not only lead to mental health conditions but could also affect their household’s financial stability leading to further distress.
Conversely, a woman experiencing domestic violence in her marital home may find it difficult to complete her work deliverables due to the distress and consequently may receive negative feedback or pressure to deliver from her boss who refuses to acknowledge her situation.
Need for a holistic strategy
In this context, a shift is required to address organisational and systemic factors both within the formal and informal sector. Workplaces should be understood as complex systems comprising multiple parts such as leadership, organisational culture, institutional policies, interpersonal relationships, welfare benefits, labour regulations and inclusion – all of which individually and cumulatively impact employee mental health and well-being. This requires a holistic strategy that addresses all these moving parts simultaneously.
This is reflected in India’s National Suicide Prevention Strategy (2022) which mandates the integration of mental wellness programs and facilities in all workplaces, protecting the welfare of informal workers and improving access to employment opportunities by vulnerable populations. To achieve this, the Ministry of Labour & Employment has been tasked with the responsibility to formulate and implement guidelines for promoting wellness at the workplace and ensuring that minimum wage is uniformly and strictly adopted across all states.
One of the first steps organisations should take is to understand employee narratives on how existing policies and work cultures impact their mental health and well-being. This could lead to changes such as more flexible work arrangements and balancing requirements of productivity by creating conditions and incentives which motivate employees to realise their potential, rather than overwhelm them with unreasonable expectations.
A caring and empathetic organisational culture that respects and values the dignity of employees is critical to foster a sense of belonging and well-being. Leadership across the organisation including managers need to be trained to not only promote mental health conversations but also practice care in professional interactions and regular communication with employees, especially while having difficult conversations, providing feedback or setting expectations.
There is a body of scientific evidence on training first responders such as peer groups to identify and provide informal mental health support to employees showing early signs of distress such as fatigue, absenteeism (absence from office), presenteeism (present at work but not contributing), not engaging with peers, to name a few.
Ensuring inclusion of employees belonging to diverse and marginalised groups
Also known as peer support, this evidence-based approach draws on the lived experience of persons with similar lived experiences to provide employees with a safe space to open up about their experiences and receive emotional support without the fear of any consequences. Some of these approaches can help organisations mitigate the risk of long-term mental health problems among employees while also nurturing a sense of community and belonging.
An under emphasised factor which is critical for shaping mental health are institutional mechanisms to ensure inclusion of employees belonging to diverse and marginalised groups. Diversity and inclusion (popularly known as DEI) initiatives tend to be tokenistic without addressing the structural problems which lead to discrimination, cultural biases and exclusion, thus disproportionately impacting employees from vulnerable groups.
For instance, we know that workplaces today are overwhelmingly overrepresented (in key leadership positions across the organisation) by savarna and dominant castes which shapes how organisational policies impact employees from Dalit, Bahujan & Adivasi communities.
To address this, equity audits can identify and analyse demographics to provide insights on employee and leadership demographics at all levels of the organisations, specifically senior leadership and managerial positions to ensure equitable representation of employees from other communities and probe any overt or covert discrimination in the workplace.
This can be done both internally and through an external consultant; preferably external, as internal audits can sometimes be mired with preconceived ideas and biases that might influence the findings.
There are other systemic problems with how organisations don’t accommodate for the specific needs or challenges of employees who identify with gender and sexual minorities, disabilities or other vulnerabilities. For instance, some employees may require reasonable accommodations such as flexible working arrangements, disability-assisting infrastructure and tools, crèches for working mothers, or other forms of support to overcome challenges in the workplace.
Most importantly, organisations have to institute impartial institutional mechanisms for fair and timely redressal of grievances related to discrimination, harassment, abuse, etc. perpetrated by any employee in the organisation.
Lastly, employers, including large organisations from the formal sector which closely engage with informal workers directly or through vendors, have to prescribe practices to ensure all workers are treated fairly. This may also include providing basic health benefits, social security and safe working conditions as per India’s labour regulations.
Perhaps, one may begin this in our personal contexts by ensuring basic leave, allowances and healthcare support for informal employees such as domestic workers providing their services in our homes.
This article was authored based on insights from a panel discussion titled “Policies of Care: Mental Health and the Workplace” organised by Asia Society India in collaboration with the Centre for Mental Health Law & Policy, Indian Law Society which can be found here.
Arjun Kapoor is Senior Research Fellow, Centre for Mental Health Law & Policy, Indian Law Society.
Soumitra Pathare is Director, Centre for Mental Health Law & Policy, Indian law Society.